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Stage One
Order Received
Your order is in our system. You'll receive an order confirmation email within minutes.
Order Status · Real-Time Tracking
Every step from Baltimore to your door.
Enter your tracking number below to see live updates from every major US carrier — UPS, FedEx, USPS, and DHL — in one unified view. No carrier-hopping, no logging into three different sites.
The journey of your order.
Every Rayonshine order moves through five stages between the moment you check out and the moment your fixture arrives. Tracking events from every carrier map back to these five stages, so you always know where you are in the process.
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Stage Two
Processing
Your fixture is pulled, inspected, photographed, and prepared for shipment from our Baltimore facility.
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Stage Three
Shipped
Your tracking number is generated and emailed to you. Carrier picks up the package within one business day.
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Stage Four
In Transit
Live updates flow in from the carrier as your package moves through the network toward your address.
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Stage Five
Delivered
Your fixture arrives. Inspect on receipt — any concerns covered under our Safety Insurance.
Decoding tracking statuses.
Carrier tracking pages can read like a secret language. Here's what the most common statuses actually mean for your Rayonshine order, and what you should do (or not do) when you see each one.
Label Created
Your shipping label has been printed. The carrier has not picked up the package yet — typically resolves within one business day.
In Transit
Your package is moving through the carrier network. Expect intermittent location updates as it changes hubs.
Out for Delivery
Your package is on the truck and will be delivered today, typically by 8 PM local time. Be available for signature if required.
Delivery Attempted
The carrier could not deliver — usually no one was home for a signature, or access was blocked. The carrier will attempt again the next business day.
Delivered
Package was scanned as delivered. Inspect within 24 hours for any concerns. If something looks wrong, contact us before opening — we can usually expedite a replacement.
Exception / Delay
Something has interrupted the normal flow — weather, address issue, missed scan, customs hold for U.S. territories. Most exceptions resolve within 48 hours automatically.
Returned to Sender
The package is on its way back to us. Most common cause: address could not be located, or the package went unclaimed. Reach out so we can re-ship it correctly.
Major US carriers, one tracker.
Rayonshine ships through the four largest US parcel carriers, with carrier selected automatically based on your address, package size, and service speed. The 17TRACK widget above pulls live data from all of them — you don't need to know which one is carrying your order.
UPS
Ground and expedited service for most residential lighting orders. Reliable on the East Coast.
FedEx
Home Delivery and Express options. Often used for time-sensitive or oversize chandeliers.
USPS
Priority and Ground Advantage for smaller items — sconces, bulbs, replacement parts, and accessories.
DHL eCommerce
Last-mile partner for select rural and remote US destinations. Also our preferred international carrier.
Estimated delivery windows.
Typical timeframes from order placement to doorstep, measured in business days. Actual delivery depends on your address, the size of your fixture, and current carrier capacity. Holiday seasons (Thanksgiving through New Year) may add 1–3 days.
Service
Total Window
Notes
Standard Ground
5 to 8 days
Most US residential orders. Includes 1–2 days processing plus 3–6 days transit.
Expedited (2-Day)
3 to 4 days
Fastest available for most fixtures. 1 day processing plus 2 days transit.
East Coast Local
3 to 5 days
Maryland, Virginia, Pennsylvania, Delaware, NJ, NY, DC — closest to our Baltimore facility.
West Coast
6 to 9 days
California, Oregon, Washington, Nevada — coast-to-coast transit adds time.
Oversize Chandelier
7 to 12 days
Statement chandeliers and crystal pieces ship via specialty freight with extra packaging.
Alaska, Hawaii, APO/FPO
10 to 18 days
Extended timelines apply. Tracking continues through final-mile carriers.
Common tracking questions.
A few of the questions we hear most often. If yours isn't here, our team is one short email away.
Where do I find my tracking number?
Your tracking number is sent to the email address used at checkout, typically within one business day of your order shipping. Check your inbox for an email titled "Your Rayonshine order has shipped" — and your spam folder, just in case. The tracking number is a string of letters and numbers near the top of the email. You can also find it by logging into your Rayonshine account and viewing your order history.
My tracking hasn't updated in several days. Should I worry?
Usually no. Carriers don't scan packages at every checkpoint — long-haul truck moves can be silent for 24–72 hours. If your tracking hasn't moved in more than 4 business days, that's worth investigating. Email support@rayonshine.com with your order number and we'll contact the carrier directly to locate your package.
The tracker says "Delivered" but I don't see my package.
First, check around your property — side entrances, neighbors' porches, building lobbies, and concierge desks. About 60% of "missing" packages turn up within a few hours. If it's still missing after 24 hours, contact us. Stolen packages and confirmed missing deliveries are covered under our Safety Insurance when reported within 15 days of the delivery scan.
Can I change my delivery address after the order has shipped?
Once a package is in the carrier network, address changes are limited. UPS and FedEx both offer free address-update options through their websites for in-transit packages — usually within 50 miles of the original address. USPS does not allow address changes once shipped. If you need help, email us with your order number and new address and we'll attempt to coordinate the change.
Why did my package ship from a city I've never heard of?
Our primary fulfillment is in Baltimore, Maryland. Carriers route packages through major regional sort facilities — your package may scan in cities like Edison, NJ; Allentown, PA; Memphis, TN; or Indianapolis, IN as it moves through the network. These are normal carrier hubs, not signs that something is wrong.
What's the difference between "Out for Delivery" and "In Transit"?
"In Transit" means your package is somewhere in the carrier network — at a sort facility, on a long-haul truck, or being routed between hubs. "Out for Delivery" means your package is on the local delivery truck for that day, and will arrive at your address before evening (typically by 8 PM). Once you see "Out for Delivery," you can expect your package the same day.
Will I need to sign for my package?
Most Rayonshine orders do not require a signature. High-value orders (typically over $500) and oversized chandeliers may require an adult signature for delivery — you'll see this noted in your shipping confirmation email. If a signature is required and no one is home, the carrier will leave a notice and attempt redelivery on the next business day.
Does Rayonshine offer real-time SMS tracking notifications?
You'll receive email notifications at three key milestones: when your order ships, when it's out for delivery, and when it's delivered. For carrier-direct SMS updates, sign up at the carrier's website using the tracking number you received from us — UPS My Choice and FedEx Delivery Manager both offer free SMS alerts.
The tracking widget on this page isn't loading. What now?
Try refreshing the page or opening the full-page tracker directly. If neither works, your browser may be blocking embedded content — check your privacy settings or try a different browser. As a last resort, paste your tracking number into the carrier's site directly (ups.com, fedex.com, usps.com) — or just email us and we'll look it up for you.
Something off with your order?
If your tracking looks stuck, your delivery date keeps slipping, or your package arrived and something isn't right — write to us directly. We have the carrier relationships to chase down lost packages, expedite replacements, and resolve most issues within one to two business days.
support@rayonshine.com ·
+1 (800) 978-5754
2435 Sulphur Spring Rd, Baltimore, MD 21227