We Are
Here For You.
Every day, any question.
Our dedicated support team replies within 1 business day — for order help, product advice, 3D design requests, or anything else you need.
Tell us how we can help
Fill in the form and we'll get back to you within one business day — usually much sooner.
Common Questions
Can't find what you're looking for? Contact our team directly and we'll be happy to help.
Email us directly →Standard orders ship within 3–5 business days and typically arrive within 7–14 days. Expedited options are available at checkout. Once shipped you'll receive tracking by email — or check anytime at our order tracking page.
We offer a 30-day return policy on all items in original, undamaged condition. Email support@rayonshine.com with your order number and reason for return and we'll handle the rest within one business day.
Orders can be modified or cancelled within 24 hours of placement. After that window they move into fulfilment. Contact us as early as possible via phone or email and we will do everything we can to accommodate.
Yes — we work with interior designers, architects, contractors, and commercial clients. Use the contact form above and select "Trade / Wholesale Inquiry", include your project details and we'll respond with our trade programme information.
We're sorry to hear this. Please photograph the damage and email support@rayonshine.com with your order number. We'll arrange an immediate replacement or full refund — there's no need to ship the item back.
Our design team produces photorealistic 3D MAX renderings of your space with our fixtures — completely free for all customers. Simply email us your room details and preferred fixtures. We typically deliver the first render within 24 hours. Revisions are unlimited and there's no deposit required to begin. 了解更多 →