We get these question a lot and we are always happy to answer. Below we have summarized some of the most frequently asked questions that we get form our customers at Rayonshine.com.

Payment Options
What payment methods can I use?

You can use Credit Card, Visa, MasterCard, American Express, JCB, Discover,Diners Club , Apple Pay or Paypal.

Shipping Options
To which countries do you deliver?

We provide two different shipping methods on the checkout page, customers can choose different payment methods according to their preferences.
We provide global delivery service. Standard Express arrives within 4-7 weeks, if you need faster shipping, please select Express Shipping at checkout, shipping will be calculated at checkout based on the country of delivery.

How long will it take to get my order?
What shipping carriers do you use?
Do you accept returns?
What is the availability of Rayonshine lighting products?
What is the shipping cost?
What Is Delivered-at-Place (DAP)?
Technical Support
The website is not allowing me to complete an order?

We do not have a standard shipping service to all countries, so please contact our sales team at support@rayonshine.com who can support you with a shipping quotation and completing payment.

Can I sign up to your newsletter?
Where can I find more product details?
What is my warranty?
Do you supply light bulbs?
How do I buy replacement light bulbs?
What is an integrated LED?
Can I change LEDs?
How long do LEDs last?
What colour are your LEDs?
What is the comparison between incandescent and LED bulbs?
Are your lights dimmable?
What is IP rating of Rayonshine luminaries?
Do your lights come supplied with different plug options?
How do i clean my fixture?