RETURN POLICY:
All returns and claims must be pre-authorized by rayonshine.com via e-mail (support@rayonshine.com) within 30 days of receipt with your stated reasons. rayonshine.com is not responsible for any return shipping costs with the exception of items damaged during shipping or mistakes made on our behalf. rayonshine.com will only issue a refund for the cost of the item (not including shipping cost) or provide store credit.

rayonshine.com require customers to pack and ship the return item in it's original state. Please allow 5-7 business days for us to process the refund after we receive the returned item. Merchandise damaged during shipping is eligible for return shipping cost or replacement with CLEAR photo proof of the damaged item AND the condition of the packaging as this info is needed for rayonshine.com to file a damage claim. International orders that lost or damaged in shipping also may require an electronic signature to be processed.

Shipping damage claims must be filed within 7 days of receipt and emailed to support@rayonshine.com. Clear photos of the damage products and corresponding packaging must be provided and packaging supplies must be kept until further notice. Shipping damage claims will not be granted to products that have been installed or assembled.

SHIPPING TERMS:
All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.

At present, we deliver to the following countries: Belgium, Finland, France, Germany, Austria, Denmark, Estonia, Iceland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.

In light of the current pandemic, please note:

We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.

Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 60 days, we will:

a) let you know;

b) cancel your order; and

c) give you a refund.

PACKAGES GETS LOST OR DAMAGED
If the package is lost or damaged (this is included in our shipping costs), we require all international shipments to be insured. Unless otherwise arranged with us, duties and taxes are the sole responsibility of the recipient. If you send an international package as a gift, we recommend that you contact us first so that we can deal with customs duties with you. If you have not received your order within 60 days, please contact us at support@rayonshine.com and contact your local postal operator to check if the item has been detained. Lost international parcels may take time to track (up to 6 weeks), so we ask you to be patient and file a claim for international parcels.
Based on 8866 reviews
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(1)

It is the most beautiful light the picture in the book do not give it justice. Brings life to the family room.

Beautiful chandelier...price was absolutely a win compared to other companies. I've already put this up in my dining room. Looks amazing!!

c
Onyx Wall Lamp
christina R.
Great light

I really like this fixture. It;s true to the description and will work well for me.

Very good quality

I decided to purchase these lights for my hallway to try and make it less boring. Absolutely love them!! Very easy to install.

Elegante

This is a beautiful item and it works really well. I mounted these on either side of the bed and they look really warm without dominating the area. They also help solve the problem of having to take up space on your bedside table. We really like the cleaner look.

C
Retro Twigs Wall Lamp
Carleen Luster
Beautiful!

I did some upgrades to my bedroom. I had an outdated light fixture on my wall so I bought this and when I took it out I loved it, it was better than I thought and couldn't wait to install it. Now it looks great hanging on my wall.

Absolutely Stunning!

These wall lights are beautiful and look much better and more expensive. We put them in our living room remodel. I would definitely buy them again and we highly recommend them.

Gorgeous

Exceeded expectations. Although I can't see clearly in the photos, the details are amazing! Easy to hang!

Beautiful!

We had this installed by an electrician and it went in pretty quickly. Adds a lot of light to our kitchen. Looks great over the island.

Perfect modern light fixture for our living room remodel. Very happy with the quality and love it because it is eye-catching.

I was surprised by the quality, the price was right, completely satisfied, I recommend it.

J
Lunar Pendant Light
Justin Spinks
Cute and well made

I'm very happy with the money I spent on this. Much nicer looking than many in the same price range. Installation was very simple. We had an electrician come in and he installed the lights for us. All I can say is that everything was done very quickly.

T
Onyx Chandelier
Tracy Turner
Beautiful!

I ordered this and was very skeptical, but this lamp exceeded my expectations. I hung it in my bedroom, it is a great size and looks beautiful while I fall asleep.

OMG I LOVED THESE!!!! Havent installed yet but I got 3 of them for my staircase. I was between these and the antique looking ones but decided to go with these because they marched all my light fixtures. LOVE THEM! They are really big!!

Cute and well made

ought three of these for hallway lights. Searches through many wall lights online and in lighting stores. Found these on here and for the price figured I would give them a shot. So happy I did! They give a simple elegance with great lighting.

Great light

We were looking for the best option and could not be happier with this purchase. This lamp was for our dining table and it completed the ambience.

D
Lunar Pendant Light
Dusty Phillips
Elegante

I looked everywhere for a hanging light. Everything was either too long or too short. With this light I can use it without any light intensifiers and it fits perfectly, looks perfect and gives just the right amount of light. I love it.

Great fixture and it is exactly what I was looking for.

Still need to assemble and hang, but the finish is beautiful. Just what I was looking for!

This fixture is the look were going after. Looks very nice in the kitchen.

Fantastic product. Looks are amazing. We installed in the living room for a warm and comfortable feel.

r
Carignano Chandelier
robin devine

This is the perfect addition to my glam room! I put it together myself and then had an electrician install it today. The instructions were fairly easy and it was exactly what I was looking for. Highly recommend!

N
Argent Pendant Lamp
Nicole fisher
Elegante

We needed a brighter light in the closet. This picture worked out very well and adds a bit of class to the area. The product was very well packaged and easy to install and assemble.

I put it in my room and it's perfect! I love the size, the brightness, the look, and how easy it was to install. It comes with everything I need.

This light was fairly easy to install, this one looks just as nice, and is reasonably priced. I love it!

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