RETURN POLICY:
All returns and claims must be pre-authorized by rayonshine.com via e-mail (support@rayonshine.com) within 30 days of receipt with your stated reasons. rayonshine.com is not responsible for any return shipping costs with the exception of items damaged during shipping or mistakes made on our behalf. rayonshine.com will only issue a refund for the cost of the item (not including shipping cost) or provide store credit.

rayonshine.com require customers to pack and ship the return item in it's original state. Please allow 5-7 business days for us to process the refund after we receive the returned item. Merchandise damaged during shipping is eligible for return shipping cost or replacement with CLEAR photo proof of the damaged item AND the condition of the packaging as this info is needed for rayonshine.com to file a damage claim. International orders that lost or damaged in shipping also may require an electronic signature to be processed.

Shipping damage claims must be filed within 7 days of receipt and emailed to support@rayonshine.com. Clear photos of the damage products and corresponding packaging must be provided and packaging supplies must be kept until further notice. Shipping damage claims will not be granted to products that have been installed or assembled.

SHIPPING TERMS:
All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.

At present, we deliver to the following countries: Belgium, Finland, France, Germany, Austria, Denmark, Estonia, Iceland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.

In light of the current pandemic, please note:

We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.

Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 60 days, we will:

a) let you know;

b) cancel your order; and

c) give you a refund.

PACKAGES GETS LOST OR DAMAGED
If the package is lost or damaged (this is included in our shipping costs), we require all international shipments to be insured. Unless otherwise arranged with us, duties and taxes are the sole responsibility of the recipient. If you send an international package as a gift, we recommend that you contact us first so that we can deal with customs duties with you. If you have not received your order within 60 days, please contact us at support@rayonshine.com and contact your local postal operator to check if the item has been detained. Lost international parcels may take time to track (up to 6 weeks), so we ask you to be patient and file a claim for international parcels.
Based on 7477 reviews
85%
(6323)
11%
(845)
4%
(306)
0%
(2)
0%
(1)
C
Gingko Chandelier E
Catherine Lucas
Not received yet

We have still not received the chandelier. Can you investigate ?

M
Battery Table Lamp
Martin Dawe

Nice minimalist design. Easy to install. Perfect fit for small table or nightstand.

E
IC Pendant Lights
Ercan Kaynakca

Great light for the price! Trendy design.

S
Dora LED Pendant Light
Sriram Paluri

This light was put up in no time and I just love the look , I get so many compliments on it. Love the price , the look & delivered on time, nicely packaged, would definitely recommend.

J
Marlo Ceiling Light
Jorma Voeks

These lights are great! We installed them in our half bath and they provide the perfect amount of light. Would definitely buy again!

I wanted something unique above my dining room table. I love that this adds shape & a cool aesthetic to my home, yet it isn't too bulky since it's a lighter color. Very happy with my purchase

Love this light!

When I first received this light fixture, I thought it was just okay. However, once I hung it up, I began to see its true potential. Now that it's in place, it looks absolutely fantastic.

Beautiful Glass Pendant

These are stylish and look fantastic. I was searching for something both attractive and reasonably priced, and these perfectly fit the bill. A happy camper indeed!

Great quality

Perfect and exact what I needed. Great quality and not hard to install. Worth the price!

Love these wall sconces. Similar ones I found were much more expensive, and these are excellent quality. It really completes our wall.

So lovely!

Very pleased with the look of these lights. They are super cheap feeling but once hung up you cant tell theyre cheap. They look great.

So cute

absolutely love. looks just like the photos elevates any space. gives off moody light and makes my room look so aesthetic

Nice product

Bought this to go over our kitchen sink and it is perfect. Bought the coordinating pendant for over the island and needed a large size so these were exactly what our kitchen was needing!!! We love them!

Great quality

i love the look and the quality is great! each one was installed in a matter of minutes, so happy with my purchase

Perfect!

The unique design & bright light makes this lamp chic & simultaneously functional. Perfect little lamp!

Pretty light

I bought this for my dining room. i like it because it fits the vintage aesthetic of my home while still being somewhat modern and chic. I don't know anyone with this light so I feel like I have a bespoke piece at a great value.

stunning!

This lamp is fantastic! Its height perfectly suits behind my couch, and the glass shade and included bulb are absolutely stunning!

Nice lamp! I was looking for something unique and I found it. Beautiful lamp and gets lots of compliments.

L
Battery Table Lamp
Lanny Krebs

I love this little lamp. It's just the right size. It gives a beautiful calming mood.

I like that is quite shiny, hence it creates a whimsical look for the space.

I absolutely LOVE this light fixture! It's gorgeous whether it's on or off! It puts a ton of light. More than I expected but in a good way. It was super easy to put together too.

Exactly what I wanted for my living room. I did only have warm light lightbulb, but I will change it. Exactly as advertised, its big, so I had to shorten mine even with my tall ceilings.

D
Akari Series Floor Lamp
Danie Stephens

Was actually shocked how big and nice this lamp was. Its actually sturdy considering its paper. Very simple and easy to put together. I added a wiz bulb and it lights UP a room.

Elegant and easy to install.

Still working on our bathroom remodel but I love the way the light turned out! Very beautiful and great lighting. Easy to install and not too small. Excellent quality for the price!

Nice quality

We absolutely adore these light fixtures! They complement our new open-concept kitchen dining room perfectly. Installation was a breeze, and they look fantastic.

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