You can use Credit Card, Visa, MasterCard, American Express, JCB, Discover,Diners Club , Apple Pay or Paypal.

We provide two different shipping methods on the checkout page, customers can choose different payment methods according to their preferences.
We provide global delivery service. Standard Express arrives within 4-7 weeks, if you need faster shipping, please select Express Shipping at checkout, shipping will be calculated at checkout based on the country of delivery.

All orders will arrive within 4–7 weeks unless otherwise stated on the product. If you require faster shipping please contact our sales team directly before placing your order at support@rayonshine.com

To receive updates about the production status of your order, or to amend any delivery and contact information, please contact us at support@rayonshine.com.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We offer a 30-day return policy if you change your mind. For any cancellations or exchanges, please contact us at support@rayonshine.com within 30 days from the date that you received your order. You may be charged a restocking fee. Any customized or personalized items cannot be returned or exchanged.

All Rayonshine lighting products are assembled in China. For international orders we need 1-4 days to prepare the package. We will notify you by email when the package has been shipped. Our lights are wired according to the certification requirements of the destination country, including UL in the United States.

We offer free shipping, free shipping 4-7 weeks delivery. Faster shipping incurs an additional fee based on your country, please select Fast Shipping at checkout. We ship worldwide but are DAP compliant (duties and taxes not paid).

Delivered-at-place (DAP) is an international trade term used to describe a deal in which a seller agrees to pay all costs and suffer any potential losses of moving goods sold to a specific location. In delivered-at-place agreements, the buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination.

We do not have a standard shipping service to all countries, so please contact our sales team at support@rayonshine.com who can support you with a shipping quotation and completing payment.

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

More product details can be obtained from the product page. These include, for example, technical specifications, drawings, installation manuals and images. You can also contact us at support@rayonshine.com and we will email more product details.

We provide a 2-year warranty on all products (excluding test bulb gifts and coupons), if you have any questions please contact us at support@rayonshine.com.

All designs using integrated LEDs are fitted with the light source.

We provide standard bulbs for testing for all non-integrated LED light source products, we do not guarantee the quality of all test bulbs, bulbs may be damaged during shipping.

Most of our lighting products use standard G9 or E26/E27 LED light bulbs that are readily available from any bulb supplier or electrical wholesaler. Please refer to the specification sheet for bulb details.
Some of our products have integrated led lighting systems. If you experience any faults with an integrated led, please contact our team on support@rayonshine.com.

Integrated LEDs are built into the fixture itself. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and only available through Rayonshine.com.

Our LED lights use integrated LEDs. Whether these are replaceable or not will depend on the design of each light. You can change LEDs with some of our lighting designs. Please check in the product detail widget. However, these are always custom made and spares are only available through Rayonshine.com.

Lifespan of LEDs depends on the product. You can find this information in the product page widget.

LED color will depend on the relevant product. Please check product details. Usually you can choose the LED color you need at the time of purchase.

LED light brightness is always expressed in Lumens. In order to calculate approximate comparison value to the incandescent bulbs, please refer to the table below.

100-150 lumen….. approx 15 watt

200-300 lumen….. approx 25 watt

400-500 lumen….. approx 40 watt

500-800 lumen….. approx 60 watt

700-1000 lumen….. approx 75 watt

Most of our lights are not dimmable. For products with LEDs, specifications can be found on the product detail page. However, for the lights that use standard bulbs, dimming function will depend on bulbs used.

IP rating (Ingress Protection Marking) of Rayonshine lighting fixtures is IP20. This means the product is touchproof and resistant to dust or objects that are over 12mm in size.  It should be installed in dry locations only.

All table and floor lamps are available with 4 plug options: US Plug, UK Plug, AU Plug, UK Plug. See our product pages for more information

Finished Brass
All brass finishes are lacquered lightly to seal and prevent patinas. Dust gently with a duster or soft rag. Do not use commercial cleaners. A clean soft damp rag may also be used.

Powder Coat and Electroplate Finishes
Dust gently with a soft rag or duster. Do not use abrasives. A clean soft damp rag may also be used.

Glass
For clear glass and colored glass, wipe gently with a soft, clean cloth moistened with warm water; ‘Ethanol’ rubbing alcohol may alternatively be used. For frosted or etched glass, dust gently with a duster or soft rag. Do not scrub the frosted glass. Removable shadow can be washed carefully in warm to hot water in the sink with minimal cleaning solution.

Porcelain
For porcelain shades, use a soft rag with diluted clear or white cleaning solution, or dust gently with a duster or soft rag.

Leather
Dust gently with a soft rag or duster. Do not use commercial cleaning agents.

Paper
For paper shades, dust gently with a duster or soft cloth. Take care not to place pressure on the paper shade.